Predictable Investment. Unlimited Expertise.
Managed IT services should be a strategic enabler not a financial complexity. Our transparent, flexible subscription plans deliver enterprise-grade technology management at predictable monthly costs, scalable to your organisational requirements and aligned with your growth trajectory.
Our subscription model is designed around a foundational principle: your technology investment should be comprehensible, predictable, and demonstrably value-generative. No hidden charges, no punitive out-of-scope escalations, no ambiguity. Every subscription tier is architected to deliver measurable outcomes, documented service deliverables, and regular performance reporting that provides complete visibility of the value we deliver.
Essential
For small businesses and start-ups establishing their technology foundations- • Helpdesk support (business hours)
- • Endpoint monitoring & patch management
- • Basic cybersecurity (antivirus, firewall monitoring)
- • Monthly reporting
- • Email & remote support
Professional
For growing SMEs requiring proactive, comprehensive technology management- • Everything in Essential
- • 24/7 infrastructure monitoring
- • Proactive maintenance & optimisation
- • Cybersecurity management (EDR, vulnerability scanning)
- • Quarterly technology reviews
- • Dedicated account manager
- • On-site support visits (scheduled)
Enterprise
For complex organisations requiring strategic, fully-managed technology partnership- • Everything in Professional
- • 24/7/365 helpdesk (multi-tier)
- • Dedicated senior engineer
- • VCIO (virtual Chief Information Officer) service
- • Technology roadmap development
- • Cyber Essentials certification management
- • Priority SLA response (P1: 15 minutes)
- • Unlimited on-site support
- • Annual technology audit
Bespoke Arrangements
For organisations with unique requirements, we engineer entirely bespoke subscription arrangements — encompassing any combination of our service portfolio, delivered at the scale and intensity your operations demand.
Subscription Add-Ons
Augment any subscription tier with targeted add-on services:- • Backup & Disaster Recovery (BDRaaS)
- • Microsoft 365 Management
- • Cybersecurity Awareness Training
- • Advanced Threat Intelligence & SOC
- • Digital Marketing Management
- • Software Development Support Hours
- • ERP Administration & Support
PAYMENT TERMS & INVOICING
1. Project Deposits
A non-refundable deposit of 50% of the agreed project fee is required before any work commences on web development projects. For projects over £5,000, a milestone payment schedule will be agreed in the Statement of Work. No work will begin until the deposit invoice is settled.
2. Invoice Payment Terms
All invoices are due and payable within 14 calendar days of the invoice date unless otherwise agreed in writing. Payment may be made by bank transfer (BACS), faster payment, or CHAPS. We do not accept cheques. International wire transfers are accepted in GBP, USD, EUR, or PKR. For non-GBP payments, the invoice amount is calculated using the Bank of England published mid-market exchange rate on the date the invoice is issued. The client is responsible for any bank wire or currency conversion charges applied by their financial institution. Exchange rate movement after the invoice date is the client's responsibility.
3. Retainer Payments
Managed service and maintenance retainers are invoiced monthly in advance on the first working day of each month. Where a retainer is set up mid-month, the first invoice will be pro-rated. Direct debit or standing order is strongly encouraged for retainer clients. Retainer fees are subject to annual review with 30 days' written notice.
4. Late Payment
Invoices unpaid after 14 days will incur a late payment fee of 8% per annum above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Pearls Developers Limited reserves the right to suspend all services on accounts with invoices outstanding for more than 21 days without notice.
5. Refund Policy
Project deposits are non-refundable. Milestone payments for work already delivered are non-refundable. If a project is cancelled by the client after commencement, fees will be charged on a pro-rata basis for all work completed to date. Retainer fees paid in advance are refundable on a pro-rata basis within the current billing month only.
6. Expenses & Third-Party Costs
Any pre-approved third-party costs incurred on the client's behalf — including domain registration, hosting fees, premium plugin licences, stock photography, or courier costs — will be invoiced at cost plus a 10% administration fee. All expenses require prior written approval from the client before commitment.